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FCA Complaints Handling Procedure


PUBLISHED VERSION OF EXTERNAL COMPLAINTS PROCEDURE IF YOU NEED TO MAKE A COMPLAINT

The principle assigned to deal with complaints is:-

 

Muhammed Fiaz – Director
Unit 4A 23/25 Fowler Road
info@apexgreen.co.uk
www.apexgreen.co.uk
Company Registration No: 08335815

Step-by-step complaints procedure

If you’re not completely happy with our service we’d like to hear about it so we can

do something to put it right.

 

We do everything we can to make sure our customers get the best products and

service possible. However, sometime we may not get things right the first time.

When that happens we want you to tell us what went wrong so we can put matters

right.

 

We want to:

- Make it easy for you to tell us what went wrong;

- Give your complaint the attention it deserves;

- Resolve your complaint fairly without delay; and

- Make sure you are satisfied with how your complaint was resolved.

 

How and where to complain

If you are not satisfied with any aspect of our service or products you can tell us about

your complaint in the following ways:

In writing – write to us at the address overleaf and address your letter to Mr

Muhammed Fiaz - The Customer Complaint Manager.

By telephone – call us on 0208 500 9928 during our office hours and ask for the

Customer Services Department.

By email – use the email address shown overleaf.

 

How long will it take?

Issue Date 21/1/2015 FCA Version 1 Revision 0 Page 1 of 4

FCA Complaints Handling Procedure

We aim to resolve your complaint straightaway but if we can’t, then we will write to

you within five business days to tell you:

- Why we have not resolved your complaint;

- Who is dealing with your complaint; and

- When we will contact you again.

We will aim to resolve your complaint quickly but it may take longer if it is complex.

We will keep you informed on a regular basis but if you need an update please call us

on 0208 500 9928 and ask to speak to the person handling your complaint.

If we cannot reach agreement with you

If we can’t agree a solution with you within eight weeks, we will:

- Send a letter giving our reasons for the delay and an indication of when we

expect to provide a final decision.

OR

- Issue our final decision letter which will buy xanax explain our final position.

The Financial Ombudsman Service

Our aim is to resolve all complaints internally. However if after receiving our final

decision letter, or if eight weeks have passed, you may have the right to refer your

complaint to the Financial Ombudsman Service (FOS). Their contact details are

shown overleaf.

 

Please note: Only complaints relating to the sale of financial services should be

referred to FOS.

Financial Ombudsman Service can be contacted in writing:

Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London

E14 9SR

Tel: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

 

Further information can be obtained from the Financial Ombudsman Service’s

website at www.financial-ombudsman.org.uk.

 

CUSTOMER COMPLAINTS

Issue Date 21/1/2015 FCA Version 1 Revision 0 Page 2 of 4

FCA Complaints Handling Procedure

If you are not satisfied with any aspect of our service or products relating to your

finance agreement, please tell us about your complaint.

 

Telephone: 0208 500 9928

Email: info@apexgreen.co.uk

 

Muhammed Fiaz – Director

Apex Green Ltd

Unit 4A 23/25 Fowler Road

Hainault

Essex IG6 3UT

info@apexgreen.co.uk

www.apexgreen.co.uk

Company Registration No: 08335815



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Apex Green is a trading style of Apex Green Limited. Our registered office can be found at 52 Stirling Road, London E17 6BT We are registered in England No. 08335815 and are authorised and regulated by the Financial Conduct Authority. FCA registration number FRN: 726986 We are a credit broker and not a lender. We offer credit facilities from a panel of lenders.